Product Return - How does it work?

Linda Eigner

Dear NAKED Community, we need to talk...
What a bad winter that was! This season has definitely presented us all with new challenges. We made the best of it together and were able to experience unforgettable days on the slopes. Nice slopes, sick jumps, unique goggles, GOOD VIBES!

But not everything went as well this winter as the days of skiing on the slopes. Especially when checking some returns, we became aware of a very specific problem: used goggles and scratched glasses.

What should I do if the ski goggles don't fit?

As the saying goes: If it fits, then it fits! And if it doesn't fit, then... well then you can of course send the ski goggles back. After all, the winter accessory not only has to look good, but also fit well. Unfortunately, we found that one or the other pair of ski goggles had already been used and then sent back. This should not be the case, of course, and it is particularly harmful to small businesses, since the products have to be disposed of.
Would you like to return your glasses and are you looking for more information? You can access our return form here.

What happens to my return?

Even if you buy certain branded products from another supplier or marketplace, the costs of the returns fall back on the brand. The returns are collected and put aside for the time being. After the season, all packages will be checked and the products will be sorted out. Of course, this means a lot of work, especially for small dealers and especially if there are already used products.

Why is Amazon an attractive marketplace?

Who knows the following situation? You are looking for a new product and want to order it as quickly and cheaply as possible. The first way leads to Amazon. After all, good prices and countless customer reviews are very tempting, right? One or the other will definitely recognize themselves in this situation. Amazon is not only an attractive marketplace for consumers. Amazon is also an important platform for small and young companies to sell products. The channel makes it possible to address new target groups and reach more consumers. We are also happy to sell a selection of our sports glasses and ski goggles on various marketplaces, even if it inevitably means more work and effort, such as handling returns.

We appreciate your feedback

Nevertheless, the positive impressions of the winter season remain in our memories! Do you have any requests, suggestions, complaints or something you would like to share with us? Then write to us at We appreciate your feedback! Stay tuned!


Credits: Photo by Claudio Schwarz | @purzlbaum on Unsplash

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