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Refund policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (NAKED GmbH, Dorfstraße 36, 5101 Bergheim bei Salzburg, Austria, email: support@nakedoptics.net) of your decision to withdraw from this contract by an unequivocal statement (e.g. via our returns & withdrawal portal, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. The quickest way is our returns & withdrawal portal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to LKV Logistik GmbH, Attn: NAKED Optics, Salzachtalstraße 47, 5400 Hallein, Austria without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods. For returns from AT, DE, CH and the UK you can create a return label in the portal; it costs € 4.99, which is deducted from your refund.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. This may be the case, for example, if products have been used outdoors or the protective film has been removed from the inner lens of ski goggles.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for:

  1. goods made to the consumer's specifications or clearly personalised (e.g. THE SHYFT),
  2. sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery.

Our voluntary 30-day return guarantee applies to custom-made goods such as THE SHYFT (see below).

Voluntary 30-day return guarantee

In addition to your statutory right of withdrawal, we offer a voluntary return guarantee of 30 days from receipt of the goods. Your statutory right of withdrawal and your statutory warranty rights remain unaffected.

Conditions: You can return goods under this guarantee if they are unused, complete and in their original packaging. For ski goggles, the protective film must still be on the inner lens. The guarantee also covers custom-made products such as THE SHYFT.

Deadline: The deadline is met if you register your return in our returns portal and send the goods within 30 days of receiving them.

Refund: We refund the purchase price, including the original standard shipping costs, within 14 days of the goods arriving at our warehouse in Austria, using your original means of payment.

Return costs: You bear the cost of returning the goods. For returns from AT, DE, CH and the UK you can create a return label in the portal; it costs € 4.99, which is deducted from your refund.

Relationship to the right of withdrawal: If you withdraw within 14 days of receipt, only the rules of the withdrawal notice apply. The conditions and refund period of this guarantee apply only to returns not covered by the statutory right of withdrawal.

Model withdrawal form

(If you want to withdraw from the contract, please complete and return this form.)

  • To: NAKED GmbH, Dorfstraße 36, 5101 Bergheim bei Salzburg, Austria, email: support@nakedoptics.net
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
  • Ordered on (*) / received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

📌 Additional Notice for Payments with Klarna or PayPal

If you paid for your order via

  • Klarna ("Pay Later" or "Invoice") or

  • PayPal ("Pay Later", installment payments or invoice purchase)

we recommend additionally registering your return in the respective payment provider’s portal.

With Klarna, you can report your return in the Klarna app or in the Klarna customer portal under "Report a problem". This will pause your invoice until the processing has been completed.

With PayPal, please do not open a dispute while your return is still in transit or being processed. The refund will be issued automatically after the goods have been successfully inspected.

Please note that we cannot assume responsibility for reminder fees or additional charges incurred if payment deadlines with payment service providers are not observed in time.