Returns & Withdrawal

You have 30 days from receiving your order to send products back to us and get your money back. Please register your return in our Returns & Withdrawal Portal first:

Important Information About Returns

You are generally responsible for the return shipping costs.

Returns from Austria (AT) or Germany (DE)
An automatic shipping label (Austrian Post or DHL) is generated in the returns portal (8returns). The return cost of €4.99 will be deducted from your refund.
Returns from Switzerland (CH) or the United Kingdom (UK)
The return label is provided directly via the returns portal. Return shipping and customs clearance are handled by our logistics partner. The return cost of €4.99 will be deducted from your refund.
Returns from other EU countries
Currently, no automatic return label can be generated. Please send the package back to us independently.
Returns from non-EU countries
Please clearly mark the package as Return and include the original invoice to avoid additional customs duties or import taxes.

Condition of the Goods

Within 14 days of receipt your statutory right of withdrawal applies. You may examine the goods as you would in a shop. We may make a deduction for any loss in value caused by use beyond that.

From day 15 to day 30 our voluntary return guarantee applies. For this, the goods must:

be unused and complete
be in their original packaging
for ski goggles, still have the protective film on the inner (anti-fog) lens

The guarantee also covers THE SHYFT.

Refund & Processing Time

Withdrawal within the first 14 days: We will refund you no later than 14 days after receiving your withdrawal. We pay out as soon as the goods have arrived with us or you have shown us proof of shipment (tracking).

Return from day 15: We will refund you within 14 days of the goods arriving at our warehouse in Austria.

In both cases we refund via your original payment method.

How long your refund takes

Returning from	Your parcel's route	Until the refund arrives (from drop-off)
Austria	directly to our warehouse in Hallein	approx. 1–2 weeks
Germany	collection warehouse in Germany, then transfer to Austria	approx. 2–3 weeks
Switzerland and the UK	customs partner Exporto (cleared for you at no extra cost, approx. 2–3 days), then to Austria	approx. 2–3 weeks
Other countries	directly to our warehouse in Hallein, depending on the carrier	approx. 2–3 weeks

Once your return arrives at our warehouse, we usually process it within 3–5 working days. Depending on your bank or payment provider, it then usually takes another 1–2 working days for the money to reach your account. If you withdraw within the first 14 days, you will receive your money no later than 14 days after we receive your withdrawal.

Notice for Payments with Klarna or PayPal

If you paid with

Klarna (“Pay Later” or “Invoice”) or
PayPal (“Pay Later” or installment payment)

we recommend additionally registering your return in the respective payment portal.

With Klarna, you can report your return in the Klarna app under “Report a problem”. This pauses your invoice until processing is completed.

With PayPal, please do not open a dispute while your return is in transit or being processed. The refund will be issued automatically after successful inspection.

We cannot assume responsibility for reminder fees or additional charges resulting from missed payment deadlines with payment providers.

Special Cases

If a product arrived damaged or was delivered incorrectly due to a system error, we will of course cover the return shipping costs.

Further Information

You can find all legal details in our withdrawal notice & return guarantee.