Shipping policy
Shipping Costs and Delivery Times
Here you will find a detailed table with all shipping providers, the shipping costs, and the estimated delivery time for each country.
| Country | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Austria | € 4.991 € 5.991 |
2–4 business days | DPD Post |
| Germany | € 4.991 | 3–5 business days | DHL |
| Switzerland3 | CHF 9.992 | 4–7 business days | Post |
| EU countries (excl. Cyprus) | € 5.992 | 3–6 business days | FedEx |
| Cyprus | € 14.992 | 6–10 business days | Post |
| Europe – non-EU (e.g. Norway, Andorra)4 | € 14.992 | 5–9 business days | Post |
| UK3 | £ 9.992 | 4–8 business days | EVRi |
| USA5 | from $ 19.99 | 4–8 business days | FedEx |
| Worldwide4 | € 29.99 | 5–9 business days | FedEx |
Delivery times apply from the date of order and include 1–2 business days for packing and dispatch.
1 Free shipping for orders over € 100
2 Free shipping for orders over € 150 / CHF 150 / £ 150
3 For shipments to Switzerland (CH) and United Kingdom (UK), all import duties are already included (no customs duties or import VAT to be paid upon delivery)
4 For deliveries outside the EU, customers are responsible for import fees (customs duties and import VAT).
5 For deliveries to the USA, import and customs fees are already included (Delivery Duty Paid – DDP). The exact shipping costs are calculated at checkout.
Shipment Tracking:
Shipment tracking is carried out via the respective carrier. The tracking link with the tracking number will be sent by email as soon as the package has been handed over to the carrier. Packages are packed and shipped within 1–2 business days (during peak times such as Black Friday or a few days before Christmas, delays may occur).
Storage Periods:
If no one is available at the specified delivery address, the carrier will leave a notification (physical or electronic) and the package will be stored at the nearest parcel station, where it will remain for about 7 days for collection. Please check the package location regularly. If a package is not accepted or the address is incorrect, customers will bear the cost of return shipping.
Returns:
You can return products within 30 days of receiving your order. For the first 14 days your statutory right of withdrawal applies, after that our voluntary 30-day return guarantee for unused goods in their original packaging. The cost of return shipping is borne by the customer. To return an item, please register your parcel in our returns portal. For returns from AT, DE, CH and the UK you can create a return label there; it costs € 4.99, which is deducted from the refund amount. For returns from other countries, please send the parcel back to us yourself. You can find all details in our withdrawal notice.