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Right of Withdrawal

Here you go directly to the return form:

You have the right to withdraw from this contract within 30 (thirty) days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us, the NAKED GmbH in Dorfstrasse 36, 5101 Bergheim, Salzburg, E-Mail:, by means of a clear statement (eg the returns form, a mailed by post Letter, or e-mail) about your decision to withdraw from this contract. You can use the attached template withdrawal form, which is not mandatory, or complete the online return form.

Ideally, fill out the online return form on our website and submit it to us:

If you make use of this opportunity to use the online form, we can process your request more efficient and complete the return process faster. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this agreement, we commit to pay back all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery) within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to this address immediately and in any case no later than thirty days from the date on which you inform us of the cancellation of this contract:

Dorfstrasse 36
5101 Bergheim bei Salzburg

The deadline is met if you send the goods before the deadline of thirty days. Important: You bear the immediate costs of returning the goods. The costs are estimated at about 5 EUR (within Austria).

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods. That is, the products should not have been used outdoors and the lenses still have the protective film on the inner glass.

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