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Right of Withdrawal

This is the translation of the right of withdrawal. It was translated with the translation website The aim of this translation is just for information and not legally binding. The right of withdrawal in German is legally obligated. 


Cancellation policy

You have the right to cancel this contract within 30 (thirty) days without giving reasons. The revocation period is 30 days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us, NAKED GmbH in Dorfstraße 36, 5101 Bergheim bei Salzburg, e-mail:, by means of a clear statement (e.g. the returns form, a letter sent by post, or e-mail) of your decision to revoke this contract. You can use the attached sample cancellation form, which is not mandatory, or fill out the online return form.

Ideally, you should fill out the online return form on our website and submit it to us:

If you make use of this possibility to use the online form, we can process your request faster and complete the return faster. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.


Return Shipping

You must return or hand over the goods to this address without delay and in any case within thirty days at the latest from the day on which you inform us of the cancellation of this contract:


LKV Logistik GmbH
Attn: NAKED Optics
Salzachtalstraße 47
5400 Hallein


The deadline is met if you send the goods before the expiry of the thirty-day period. Important: You bear the direct costs of returning the goods. The costs are estimated at about 5 EUR (within Austria).

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. This means that the products should not have been used outside and, in the case of glasses, the protective film should still be on the inner glass.



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